Data deletion instructions

1. How to request deletion

Email [email protected] with the subject line Data deletion request.

Please include:

• Your name
• Your business name, if you have an operator account
• The email address on your Go Wild Booking account, or the email or mobile number used for a booking or WhatsApp message
• What you want deleted (for example: all account data, or WhatsApp data only)

We may need to verify that the request comes from you before we delete anything. Do not send passwords or payment-card numbers in the email.

2. If you are a business client

If you have an active Go Wild Booking subscription, we are still your software provider. We need a working name, email address, and billing record so we can run your account, contact you, and invoice you. We will not delete that core account and billing data while you remain a customer, because we could not provide or bill for the service without it.

You can still ask us to:

• Delete or disconnect WhatsApp / Meta data linked to your account (see section 3).
• Close your account. After cancellation we delete or anonymise account and guest data as described in the Terms and DPA, typically after a 30-day grace period, except records we must keep for tax, accounting, or to deal with a dispute.

If you want everything gone, cancel the subscription by emailing [email protected] with 30 days' notice, as set out in the Terms of Service. Closing the account is the way we stop holding your customer record for day-to-day contact and billing. After cancellation takes effect we delete data as described above.

3. WhatsApp and Meta platform data

We use the WhatsApp Business Platform (provided by Meta) to send operational booking messages on behalf of business clients. For that data we act as a processor. This section also covers Meta platform data associated with our app.

If you email us a deletion request, we will delete WhatsApp-related data we hold, including where you remain an active customer:

• WhatsApp Business account connection details we store for your operator account (so messaging through our platform will stop).
• WhatsApp message content, inbound replies, and delivery metadata we store.
• Phone numbers and identifiers we hold specifically to route WhatsApp messages.

Guest phone numbers that also sit on a booking record are booking data. While you are an active customer we keep those booking records so you can run the diary, unless you instruct us as controller to delete a specific guest record.

We cannot delete information Meta holds itself as provider of WhatsApp. Meta's own privacy tools and notices apply to that copy.

4. If you booked an activity as a guest

The adventure or hire business you booked with is the data controller of your booking. Ask them first to update or delete your details.

You may also email [email protected]. We will:

• Delete WhatsApp message copies and related WhatsApp metadata we hold for your number, where we can identify them.
• Stop further WhatsApp messages to you through our platform where we can match your number.
• Pass a booking-data deletion request to the relevant business client so they can instruct us as their processor.

5. What we may need to keep

We may refuse or limit deletion where:

• You are an active business client and the data is needed to provide the service, contact you, or invoice you (account name, email, billing records).
• UK law requires us to keep a record (for example tax and accounting).
• We need a limited copy to establish, exercise, or defend a legal claim.
• We cannot verify that the request is from the right person.

If we keep anything, we will tell you what and why. We will not keep WhatsApp platform data for longer than those exceptions require.

6. What happens after you ask

We will acknowledge your email and aim to complete the request within thirty (30) days, or tell you if we need more information or more time. When we have finished we will email you to confirm what was deleted and what, if anything, was retained.

Deletion from live systems is followed by removal from backups as those copies rotate in the ordinary course.

7. Contact